Our commitment
eSolverBooks provides accounting and business-management tools. We respect the confidentiality of the information entrusted to us and use it only as described in this policy, as required to provide our services, or as permitted by law.
If an organization gives you access to eSolverBooks, that organization controls the business records entered into its account. Please direct requests about those records to the relevant account administrator. We process that information on the organization's behalf.
1. Information we collect
We may collect the following categories of information:
- Account and contact information: name, email address, phone number, company details, role, login credentials, and communication preferences.
- Business and financial information: invoices, transactions, account records, customer and supplier details, tax information, inventory data, documents, and other content you choose to enter or upload.
- Subscription and payment information: plan, billing contact, transaction status, and limited payment details received from payment providers. We do not intentionally store complete payment-card numbers.
- Usage and device information: IP address, browser and device type, operating system, pages viewed, feature activity, referring URLs, and diagnostic logs.
- Support and communications: messages, feedback, call or meeting details, and files you provide when requesting assistance.
2. How we use information
We use personal information to:
- provide, maintain, secure, and improve eSolverBooks;
- create accounts, authenticate users, and manage subscriptions;
- process transactions and deliver requested services;
- respond to support requests and communicate service updates;
- monitor performance, prevent fraud, and investigate misuse;
- comply with legal obligations and enforce our agreements; and
- send product or marketing communications where permitted, with an option to unsubscribe.
5. Data retention
We retain information for as long as needed to provide the services, meet contractual and legal obligations, resolve disputes, maintain security, and enforce agreements. Retention periods vary based on the type of information and applicable accounting, tax, and regulatory requirements. When information is no longer required, we delete or anonymize it where reasonably practicable.
6. Security
We use administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, alteration, or disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. You are responsible for protecting your credentials and maintaining appropriate user permissions within your account.
7. Your rights and choices
Depending on your location, you may have the right to access, correct, delete, restrict, or object to certain processing of your personal information, and to request a portable copy. You may also withdraw consent where processing is based on consent and complain to your local data-protection authority.
You can update certain account information in the service and unsubscribe from marketing emails using the link in those messages. We may need to verify your identity before completing a request.
8. International transfers
We and our service providers may process information in countries other than the country where it was collected. Where required, we use recognized legal mechanisms and safeguards for international transfers of personal information.
9. Children's privacy
eSolverBooks is a business service and is not directed to children. We do not knowingly collect personal information from children under the age required by applicable law. Contact us if you believe a child has provided personal information to us.
10. Changes to this policy
We may update this policy as our services or legal obligations change. We will post the revised policy here, update the effective date, and provide additional notice when required by law.
11. Contact us
For privacy questions or requests, contact eSolverBooks through the support channel available in your account. Please do not include passwords, full payment-card numbers, or other sensitive credentials in your message.